Refund policy

Refund Policy:

We want you to love your Cheeky Beak bird. If something isn't right, here's how we handle it.

Change of mind returns

We accept returns within 14 days of delivery for items in their original, undamaged condition. Please email us at enquiries@jackstobart.com before returning anything so we can arrange the process. Return shipping costs are the responsibility of the customer.

Once we receive the item in good condition, we'll issue a full refund to your original payment method within 5 business days.

Damaged or faulty items

Because each bird is handmade, there are small natural variations in glaze and form — these are part of what makes each piece unique and are not considered faults.

If your order arrives damaged due to transit, please contact us within 48 hours of receiving it with photos of the damage and we'll arrange a replacement or refund as quickly as we can.

Custom or made-to-order items

Custom orders are non-refundable unless the item arrives damaged or faulty.

Contact

Email: hello@cheekybeaks.nz — we aim to respond within 1–2 business days.